Dispute Resolution

The European Union has created a website to support consumers in filing complaints about any dispute they may be involved in. In this context, we provide all the information so that you can exercise your right to complain to an official, third-party and impartial entity («dispute resolution entity»), which will help you resolve the dispute in question.

Therefore, if you are not satisfied with the acquisition of a good or service, or with the solution we presented to resolve the situation, you can contact this entity and present your dispute.

What is alternative dispute resolution?

Alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities that help them in resolving or guiding a conflict, before opening litigious processes in court.

Generally, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between them and the merchant who is the target of their complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution.

You may know the concept of alternative dispute resolution by another name: "mediation", "conciliation", "arbitration" or "competent commission in the field of consumer disputes".

Alternative dispute resolution is, as a rule, less expensive, less formal and faster than judicial proceedings.

In case of dispute

In case of dispute, the consumer may resort to the following Alternative Consumer Dispute Resolution Entity:

CNIACC – National Centre for Consumer Conflict Information and Arbitration
Rua D. Afonso Henriques, 1
4700-030 Braga
Tel: 253 619 107
Email: geral@cniacc.pt
Web: https://www.cniacc.pt/pt/

More information on the Consumer Portal:
https://www.consumidor.gov.pt/

You can consult more information about dispute resolution at:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

Contacts

Email: geral@tr3d.pt
Mobile: +351 961 158 767